Refund & Package
Cancellation Policy

Treatment package refunds

You may request a refund for unused treatments in a prepaid package, whether you purchased it at regular price or on promotion. For eligible refunds, we deduct the standard values below for completed sessions, including for Black Friday, November specials, other seasonal promotions, and limited-time offers. Your agreed purchase terms and applicable law govern the calculation.

These terms apply to future purchases when they are provided for your review and you accept them before paying. For earlier purchases, the terms you agreed to at purchase and applicable law govern. Your rights and remedies under applicable Texas and federal law remain available.

Any deadline for requesting a refund follows the terms you accepted at purchase and applicable law. The 14 calendar days below describe how long Skin Hub takes to process an approved refund.

How we calculate your refund

For treatments outside this table, any deduction must follow the terms disclosed and agreed to at purchase and applicable law.

Split full-body laser sessions

Your licensed treatment provider may split one scheduled full-body laser hair removal session into two visits when reasonably needed because of your health, skin sensitivity, treatment tolerance, safety, available appointment times, or the provider’s professional judgment.

For example, the provider may treat the body at the first visit and treat the face or Brazilian area at the second.

The two visits together count as one full-body package session. We record the areas treated and those still due at each visit. For refund calculations, a split session is complete once all agreed areas for that session have been treated, and the full-session value is deducted once.

You receive the number of full-body sessions and agreed treatment areas you purchased unless treatment is discontinued, medically contraindicated, or changed by agreement.

Numbing cream and additional products

Numbing cream, topical anesthetics, specialty cosmetics, serums, and other treatment products may carry an extra charge when needed or requested and excluded from your package. We explain the price and obtain your agreement before applying the product or charging for it. You can receive your purchased treatment without buying an optional cosmetic product.

How refunds are processed

1. Submit a refund application with the transaction number and receipt for the purchase. If you need help locating either, call us so we can help you identify the transaction.
2. We review the purchase terms, verify the amount paid and completed treatments, and provide a breakdown of the eligible balance.
3. We process approved refunds within 14 calendar days of approval, or sooner when required, and return the eligible balance to the original payment method where available. Banks and payment processors may take additional time to post it.
4. For third-party financing, including Cherry, we follow the provider’s refund process and applicable agreement.

Separate terms may apply to appointment cancellations, no-shows, and booking deposits. The terms disclosed for your transaction and applicable law govern those charges.