SKIN HUB MED SPA & SALON

CLIENT POLICIES, TERMS & CONDITIONS, REFUND POLICY & PRIVACY NOTICE

Effective Date: October 13, 2026

Skin Hub Med Spa & Salon
2727 Main St, Suite 650
Frisco, TX 75036
Phone: (214) 817-0407
Email: contact@skinhubmedspa.com
Website: https://skinhubmedspa.com

1. INTRODUCTION & ACCEPTANCE OF POLICIES

Welcome to Skin Hub Med Spa & Salon.

We are committed to providing professional aesthetic, cosmetic, beauty, and wellness services in a safe, respectful, and comfortable environment.

These policies explain our appointment procedures, payment requirements, cancellation fees, treatment package terms, refund rules, communication practices, and privacy protections.

Clients should review all applicable terms before booking an appointment, purchasing a product or treatment package, or beginning a service.

By signing a purchase agreement, accepting disclosed booking terms, or providing the required treatment consent, clients acknowledge the terms applicable to their transaction.

Additional treatment-specific agreements and medical consent forms may apply.

Nothing in these policies limits any rights or remedies that cannot legally be waived.

2. ALL SALES FINAL — GENERAL SALES POLICY

ALL COMPLETED TREATMENT SALES ARE FINAL, EXCEPT AS REQUIRED BY LAW OR PROVIDED UNDER AN APPLICABLE WRITTEN AGREEMENT.

All completed cosmetic, aesthetic, skincare, laser, body-contouring, injectable, and salon services are generally non-refundable.

This includes:

Laser Hair Removal
HydraFacial Treatments
Morpheus8
Forma Radiofrequency
Lumecca IPL
SkinPen Microneedling
Chemical Peels
EvolveX Body Contouring
Botox and Dermal Fillers
Other Aesthetic and Cosmetic Treatments

Completed services cannot ordinarily be returned, exchanged, or refunded because a client changes their mind or is dissatisfied with a cosmetic result that was not guaranteed.

Unused prepaid treatments and retail products are subject to the separate refund and return policies below.

Any mandatory consumer rights, legally required refunds, and existing contractual rights remain fully applicable.

3. TREATMENT REFUNDS — UNUSED SERVICES

Clients may request a refund for a prepaid treatment that has not yet been performed.

Our standard policy for unused treatment purchases is:

Refund requests should be submitted within 14 days of purchase.
No treatment included in the purchase must have been performed for the purchase to qualify for a full unused-service refund under this standard policy.
Refund requests will be reviewed against the original agreement and payment records.
Any lawful, previously disclosed cancellation or booking charges may apply.
Approved refunds will generally be returned to the original payment method.

For a partially used treatment package, any eligible refund will be determined according to the original signed agreement, services already performed, and applicable law.

Once a treatment has been completed, the completed portion is non-refundable under our ordinary refund policy.

Refunds that are legally required, including where services cannot lawfully or safely be provided, will be addressed regardless of the ordinary 14-day request period.

4. RETAIL PRODUCT RETURNS

Retail product returns are accepted within 14 days of purchase, subject to the following conditions:

Products must be unused and unopened.
Original packaging must be intact.
Proof of purchase is required.
Products must be in resalable condition.

Opened, used, or partially consumed skincare and cosmetic products are generally not eligible for return for hygiene reasons.

Complimentary samples and promotional gifts cannot be exchanged for cash.

Defective, damaged, incorrectly supplied, or legally nonconforming products will be handled in accordance with applicable law.

Approved refunds will generally be processed to the original payment method.

5. APPOINTMENT BOOKINGS & RESERVATION FEES

A $25 booking fee may be required to reserve an appointment.

The booking fee is credited toward the scheduled treatment when the client attends.
Appointments are not guaranteed until accepted and confirmed by Skin Hub.
The booking fee may be refunded or transferred if the client cancels or reschedules at least 24 hours in advance.
The booking fee is forfeited for cancellations or rescheduling requests made less than 24 hours before the appointment.
Certain specialized appointments may have different reservation requirements, disclosed before booking.

Booking fees are separate from treatment costs unless expressly stated otherwise.

6. CANCELLATION, RESCHEDULING & NO-SHOW POLICY

A minimum of 24 hours’ advance notice is required for cancellations or rescheduling.

Our standard charges are:

Situation	Charge
Cancellation with at least 24 hours’ notice	No cancellation penalty
Cancellation less than 24 hours before appointment	$25
Rescheduling less than 24 hours before appointment	$25
No-show without notice	$50

If a client has already paid a $25 booking fee, that amount will be applied toward the corresponding cancellation or no-show charge rather than charged twice for the same amount.

Repeated cancellations or missed appointments may require advance payment or management approval for future bookings.

Reasonable exceptions may be considered for medical emergencies or other circumstances beyond the client’s control.

If Skin Hub cancels an appointment, the client may request a refund or transfer of any applicable booking fee.

All charges must be disclosed and accepted before booking.

7. LATE ARRIVAL POLICY

Please arrive on time and allow sufficient time to complete any required forms.

Arrivals more than 10–15 minutes late may result in a shortened appointment or rescheduling, depending on treatment requirements and provider availability.

Late arrivals do not guarantee an extension of the scheduled appointment.

If the remaining time is insufficient to perform a treatment safely, the appointment may be rescheduled under the applicable booking terms.

8. LASER HAIR REMOVAL — PACKAGE VALIDITY

ALL NEW LASER HAIR REMOVAL PACKAGES ARE VALID FOR 12 MONTHS FROM THE DATE OF PURCHASE.

This applies to new packages containing 6, 8, 10, or another specified number of sessions.

Clients must schedule their treatments within the package period, subject to medically appropriate treatment intervals.

Laser hair removal packages:

Include only the treatment areas listed in the purchase agreement.
Do not include additional body areas unless explicitly stated.
Cannot ordinarily be transferred to another person without written management approval.
Cannot be exchanged for cash.
May require additional or maintenance sessions at an additional cost.

Extensions may be considered for documented medical reasons, provider-directed delays, or other reasonable circumstances.

The applicable expiration date will be disclosed in the purchase agreement.

This policy applies to new packages sold under these terms. Earlier purchases remain subject to their original contracts and applicable law.

9. LASER HAIR REMOVAL — RESULTS MAY VARY

RESULTS MAY VARY FROM PERSON TO PERSON.

Laser hair removal is intended to provide long-term hair reduction.

Skin Hub does not guarantee:

Permanent elimination of every hair.
A specific percentage of hair reduction.
Identical results for all skin or hair types.
Completion of results within a particular number of sessions.

Results may depend on:

Hair color and thickness.
Skin characteristics.
Hormonal conditions.
Genetics and age.
Medications and medical history.
Treatment intervals.
Compliance with pre-treatment and post-treatment instructions.

Maintenance treatments may be necessary.

Any additional treatment sessions beyond the purchased package may incur separate charges.

10. LASER HAIR REMOVAL — PREPARATION & ADDITIONAL AREAS

Clients must follow all preparation and aftercare instructions.

The treatment area should be shaved before the appointment when directed by the provider.

Shaving service, if required: $25.

Additional treatment areas are not included unless specifically stated in the purchase agreement.

Any changes, upgrades, or additions must be approved and charged separately before treatment.

Skin Hub reserves the right to postpone laser treatment when a provider identifies safety concerns or contraindications.

11. TREATMENT RESULTS & EXPECTATIONS

ALL AESTHETIC AND COSMETIC TREATMENT RESULTS MAY VARY.

Skin Hub Med Spa & Salon cannot guarantee a specific cosmetic outcome.

Results may be influenced by age, skin type, underlying conditions, genetics, hormones, lifestyle, medications, treatment adherence, and individual healing responses.

Some treatments require multiple sessions.

Temporary redness, swelling, bruising, sensitivity, peeling, irritation, or other side effects may occur.

Potential complications and procedure-specific risks will be discussed in the relevant informed consent process.

Before-and-after photographs and testimonials represent individual experiences and are not guarantees of future results.

The absence of a desired result that was not guaranteed does not automatically establish entitlement to a refund.

Nothing in this section limits remedies otherwise available under applicable law.

12. MEDICAL INFORMATION & TREATMENT CONSENT

Some aesthetic procedures involve medical treatments or services requiring appropriate clinical oversight.

Before treatment, clients may be required to disclose:

Medical conditions.
Allergies.
Current medications.
Previous cosmetic procedures.
Pregnancy or breastfeeding where relevant.
Recent tanning or sun exposure.
Skin infections, irritation, or active medical concerns.
Other information relevant to treatment safety.

Clients are responsible for providing accurate information.

Skin Hub may postpone, decline, or modify a procedure when a qualified provider determines that the treatment is unsafe or inappropriate.

Clients may be required to sign treatment-specific informed consent forms.

Payment or appointment confirmation does not guarantee that a client is medically eligible for treatment.

13. AFTERCARE & CLIENT RESPONSIBILITIES

Clients must follow the provider’s pre-treatment and post-treatment instructions.

Depending on the procedure, aftercare may include avoiding sun exposure, excessive heat, exercise, makeup, exfoliating products, or certain skincare ingredients for a specified period.

Clients must promptly notify Skin Hub if they experience concerning symptoms or possible treatment complications.

For medical emergencies, including breathing difficulty, severe allergic reactions, or sudden vision changes, call 911 or seek immediate emergency medical attention.

14. PURCHASES & APPOINTMENTS BEFORE JUNE 1, 2026

MANAGEMENT VERIFICATION AND APPROVAL ARE REQUIRED FOR ALL APPOINTMENTS, PACKAGES, CREDITS, AND PURCHASES ORIGINATING BEFORE JUNE 1, 2026.

This includes prepaid treatments, packages, memberships, outstanding credits, previous promotional purchases, and prior appointment arrangements.

Clients may be required to provide:

Original receipts.
Proof of payment.
Purchase agreements.
Package details.
Previous treatment records.
Documentation of remaining services.

All requests will be reviewed by management before scheduling or delivering the service.

This verification process does not automatically invalidate legitimate purchases, cancel balances, or remove rights established by the original agreement or applicable law.

15. PAYMENT POLICY

Payment is due at the time of purchase or treatment unless a separate approved financing or installment arrangement applies.

Accepted payment methods may include:

Credit cards.
Debit cards.
Cash.
Approved electronic payments.
Authorized third-party financing.

All charges and applicable taxes will be disclosed before payment authorization.

Clients are responsible for reviewing the total before payment.

16. CARD PROCESSING FEES — 1.6% TO 2.6%

Our payment processing costs may range from 1.6% to 2.6%, depending on the card type, issuing bank, card network, and payment processor.

Any customer-facing credit-card processing charge will be assessed only where legally permitted, allowed by the applicable processor and card-network rules, and clearly disclosed before payment.

Any permitted fee will not exceed the applicable acceptance cost or legal limit.

No card surcharge will be imposed on debit or prepaid cards.

Where separate processing charges are not permitted, no additional card surcharge will be applied.

Cash discounts may be offered where legally permitted and appropriately disclosed.

Customers will be informed of the final payment amount before authorizing a transaction.

17. FINANCING & INSTALLMENT PAYMENTS

Financing may be available through approved third-party providers, including Cherry.

Financing is subject to eligibility, lender approval, and the provider’s current terms.

Monthly payments depend on the selected financing arrangement.
Promotional interest rates are not guaranteed to every applicant.
Clients must review all loan or installment terms before accepting financing.
Late payment fees or finance charges, if applicable, are determined by the financing provider.

If a refund is legally required or approved, Skin Hub will coordinate the applicable merchant refund through the financing provider as appropriate.

Clients remain responsible for their financing obligations until the provider confirms the applicable adjustment.

18. CHARGEBACKS, BANK DISPUTES & COMPLETED SERVICES

Clients are responsible for payment for services they authorize and receive.

Completed treatment charges are generally final under the applicable purchase agreement and refund policy.

If a client believes that a charge was incorrect, duplicated, unauthorized, or otherwise improper, they are encouraged to contact Skin Hub so the issue can be reviewed.

Clients retain their lawful rights to dispute transactions with their bank or card issuer.

Skin Hub reserves the right to contest a chargeback with supporting documentation, including:

Signed purchase agreements.
Treatment consent forms.
Appointment records.
Itemized invoices.
Payment authorizations.
Treatment records and service documentation.
Relevant customer communications.

If an amount remains legally owed after a dispute is resolved, Skin Hub may pursue recovery through lawful procedures.

Reasonable, documented recovery costs may be sought only where permitted by applicable law and an enforceable agreement.

No automatic percentage-based penalty is imposed solely for exercising a lawful payment-dispute right.

19. PROMOTIONS, DISCOUNTS & SPECIAL OFFERS

Promotional offers may be subject to:

Limited availability.
Advertised expiration dates.
Provider assessment or approval.
Specified treatment areas.
Package purchase requirements.
Written offer-specific terms.
Financing approval where applicable.

Promotions cannot ordinarily be combined unless otherwise stated.

Previously completed purchases do not automatically qualify for new promotional pricing.

Skin Hub may correct obvious pricing errors before accepting a purchase.

20. GIFT CARDS, PROMOTIONAL VOUCHERS & REWARDS

Purchased gift cards and gift certificates are subject to applicable consumer protection laws and their disclosed terms.

Complimentary promotional vouchers and referral credits may have separate eligibility requirements and redemption dates where legally permitted.

Gift cards and promotional rewards are not ordinarily redeemable for cash except where required by law.

Referral rewards become available only after the stated qualifying conditions have been satisfied.

Promotional offers must not be confused with purchased gift-card balances, which may have additional legal protections.

21. MEMBERSHIPS & RECURRING PLANS

Memberships and recurring payment arrangements, where offered, are governed by their specific written terms.

Before enrollment, clients will be informed of the recurring payment amount, billing frequency, included services, renewal conditions, and cancellation procedures.

Recurring payments require appropriate authorization.

Cancellation and refunds will be handled according to the agreement and applicable law.

22. MINORS & AGE REQUIREMENTS

Clients under 18 may require authorization from a parent or legal guardian.

Certain cosmetic or medical procedures may have additional eligibility requirements or restrictions.

Skin Hub reserves the right to decline procedures that are clinically inappropriate or legally restricted for minors.

23. PROFESSIONAL CONDUCT

Skin Hub maintains a respectful environment for clients, visitors, and staff.

Abusive, threatening, harassing, discriminatory, or inappropriate behavior will not be tolerated.

Clients must follow reasonable staff instructions and safety requirements.

Where lawful, Skin Hub may decline non-emergency services when necessary for safety or professional conduct reasons.

Prepaid services that cannot be provided will be addressed under the applicable agreement and law.

PRIVACY POLICY & CLIENT COMMUNICATIONS

24. INFORMATION WE COLLECT

Skin Hub Med Spa & Salon respects your privacy.

When you contact us, book an appointment, complete a lead form, or interact with our website, Facebook, Instagram, advertisements, or scheduling platforms, we may collect:

Full name.
Phone number.
Email address.
Requested service.
Appointment date and time preferences.
Treatment interests or concerns voluntarily provided.
Purchase and payment information.
Communication preferences.
SMS and telephone marketing consent records.
Relevant medical and treatment information when appropriate.

Website usage and technical information may also be collected through analytics or similar technologies where enabled, subject to applicable disclosure and consent requirements.

25. HOW WE USE PERSONAL INFORMATION

We use collected information to:

Respond to service inquiries.
Provide requested information about treatments.
Schedule and manage appointments.
Send permitted appointment reminders.
Provide customer support.
Contact leads regarding their specific inquiries when legally permitted.
Process purchases and payments.
Maintain applicable treatment records.
Send marketing communications when appropriate consent has been obtained.
Improve business operations and customer experience.

We do not sell customers’ personal information.

Information may be processed by authorized scheduling, payment, communications, and technology service providers as necessary to support our operations.

26. LEAD COMMUNICATIONS — PHONE CALLS & TEXT MESSAGES

SKIN HUB MED SPA & SALON LEAD COMMUNICATION POLICY

When a person submits an inquiry through our website, Facebook, Instagram, or another advertising platform, Skin Hub may use the information provided to respond to that specific request through legally permitted communication methods.

Communications may include:

Responses to consultation inquiries.
Information about a requested treatment.
Assistance with appointment scheduling.
Follow-up questions concerning a submitted request.
Appointment confirmation and reminders, where permitted.
Customer support and service-related information.

Providing a phone number or submitting a lead form does not, by itself, authorize unrelated automated marketing calls or promotional text messages.

We distinguish communications directly related to a requested inquiry from marketing and promotional outreach.

Separate or additional consent may be required for automated communications, promotional text messages, or artificial or prerecorded voice calls.

27. MARKETING PHONE CALL & SMS CONSENT

Individuals may voluntarily authorize Skin Hub Med Spa & Salon to contact them with promotional communications.

Where appropriate affirmative consent has been obtained, these communications may include:

Special treatment offers.
Promotional pricing.
Laser hair removal promotions.
HydraFacial and skincare offers.
Seasonal discounts.
New service announcements.
Other Skin Hub marketing communications.

Marketing consent is optional and is not required to make a purchase, book a consultation, or receive requested services.

Where a person affirmatively authorizes the applicable communication channel, Skin Hub may send marketing messages or place marketing calls at the telephone number provided, including communications using automated technology or artificial or prerecorded voice where specifically disclosed and legally authorized.

Message frequency varies.

Message and data rates may apply.

For text messages:

Reply STOP to opt out.
Reply HELP for assistance.
Contact (214) 817-0407 for support.

Customers may also request that marketing calls stop by informing our staff or emailing contact@skinhubmedspa.com.

Consent to receive appointment-related messages does not automatically constitute consent to receive promotional marketing messages.

28. SMS TERMS & CONDITIONS

By affirmatively opting in to an applicable Skin Hub SMS messaging program, you agree to receive the categories of text messages described in the opt-in disclosure.

Messages may include consultation coordination, appointment information, and, if separately authorized, recurring promotional offers.

Program Name: Skin Hub Med Spa & Salon

Business Contact: (214) 817-0407

Message Frequency: Varies based on the services or communication program selected.

Message & Data Rates: Standard message and data rates may apply.

Opt-Out: Reply STOP to cancel SMS communications.

Help: Reply HELP or contact (214) 817-0407.

Consent: Consent is voluntary and is not a condition of purchase.

Privacy: Mobile messaging opt-in data and consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Opt-out requests will be honored in accordance with applicable law.

Skin Hub may send a final confirmation of an unsubscribe request when permitted.

Clients who unsubscribe will not be enrolled again in the affected messaging program without new valid consent.

29. FACEBOOK, INSTAGRAM & ONLINE LEAD FORM CONSENT

When individuals complete forms through Facebook, Instagram, our website, or approved advertising platforms, they may be offered separate choices regarding communication preferences.

For example:

Requested Inquiry Contact

“I agree that Skin Hub Med Spa & Salon may contact me about my submitted inquiry and appointment request using the communication methods I select.”

Marketing Text Messages — Optional

“I agree to receive recurring promotional and marketing text messages from Skin Hub Med Spa & Salon at the number provided, including messages sent using automated technology. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.”

Marketing Phone Calls — Optional

“I agree to receive marketing telephone calls from Skin Hub Med Spa & Salon at the number provided, including calls using automated technology or artificial or prerecorded voice where disclosed. Consent is not a condition of purchase.”

Clients should be given a genuine choice to decline optional marketing communications.

We maintain consent records where required, including available form details, the consent selection, disclosure version, and date and time of submission.

A blank, missing, or unverified marketing consent response is not treated as affirmative permission for automated marketing communications.

30. OPT-OUT & DO-NOT-CONTACT REQUESTS

Clients may withdraw marketing consent at any time.

Available methods include:

Replying STOP to text messages.
Requesting removal during a telephone call.
Calling (214) 817-0407.
Emailing contact@skinhubmedspa.com.

Skin Hub will process opt-out requests as required by applicable law.

We maintain suppression or do-not-contact records as appropriate to prevent unauthorized future outreach.

Where an opt-out request applies broadly to marketing communications, we will respect that preference across relevant channels.

31. PRIVACY, DATA SHARING & SERVICE PROVIDERS

We do not sell personal information.

We do not share mobile messaging opt-in information or consent with third parties or affiliates for their independent marketing purposes.

We may use authorized service providers to support:

Appointment scheduling.
Customer communication.
Payment processing.
Financing applications.
Business operations.
Technology infrastructure.
Record management.

Such providers may process information as necessary to perform services on our behalf, subject to applicable legal and contractual requirements.

Information may also be disclosed when legally required.

We use reasonable safeguards appropriate to the nature of the information maintained.

32. MEDICAL INFORMATION & CLIENT PHOTOGRAPHS

Certain treatment records, clinical information, or photographs may be maintained for medical assessment, treatment planning, progress monitoring, or documentation.

Applicable health information privacy laws and any required provider-specific Notice of Privacy Practices will govern protected medical information.

Clinical photographs will not automatically be used for advertising or social media.

Use of identifiable client photographs, testimonials, or videos for promotional purposes requires separate appropriate authorization.

Clients may decline optional marketing photography without losing access to otherwise available services.

33. CLIENT PRIVACY RIGHTS

Clients may request information about their personal data, request correction of inaccurate information, update communication preferences, or request deletion where permitted by law.

Some records must be retained to satisfy applicable medical, financial, regulatory, or other legal obligations.

Privacy requests may be submitted to:

contact@skinhubmedspa.com

34. WEBSITE & THIRD-PARTY SERVICES

Our website may provide links to third-party services, including appointment booking, financing, and payment providers.

Third-party services operate under their own applicable privacy policies and terms.

Skin Hub is not responsible for the independent privacy practices of third-party websites that we do not control.

We encourage visitors to review the relevant third-party disclosures before providing information.

35. POLICY UPDATES & PREVIOUS AGREEMENTS

Skin Hub Med Spa & Salon may update these policies prospectively.

Material updates will be reflected on our website, with a revised effective date where appropriate.

Purchases and agreements made before a policy change remain subject to the applicable terms agreed upon at the time of purchase and mandatory legal requirements.

If any provision of this policy conflicts with applicable law, it will apply only to the extent permitted by law. The remaining provisions will continue to apply where legally appropriate.

36. CONTACT INFORMATION

For appointments, cancellations, payment inquiries, privacy questions, SMS opt-outs, or general assistance:

SKIN HUB MED SPA & SALON

2727 Main St, Suite 650
Frisco, TX 75036

Phone: (214) 817-0407
Email: contact@skinhubmedspa.com
Website: https://skinhubmedspa.com

CLIENT ACKNOWLEDGMENT

By signing the applicable purchase, booking, or treatment agreement, the client acknowledges having received and reviewed the relevant policies.

The client understands that individual treatment results may vary, that completed services are generally non-refundable, and that additional procedure-specific informed consent may be required.

Consent to optional marketing calls or text messages must be obtained separately when required and is not created solely by acknowledging these policies.

Skin Hub Med Spa & Salon — Frisco, Texas